Privacy policy - ECOM LUX

The protection of your personal information is of paramount importance to us. We are committed to respecting your privacy and protecting the information you provide to us. This privacy policy explains how we collect, use, disclose and protect your personal information.

Who is responsible for processing my data? Which services are affected?

Lhe company ECOM LUX S.àr.l. whose the head office is located at 15C, Rue Méckenheck L-3321 Berchem, operates the website intended for information on the proposed services accessibleat the address ECOM LUX S.àr.l. is the responsible fore of your data.

Your privacy is important to ECOM LUX S.àr.l.

This privacy policy informs you about the services concerned by collection of your personal data. personal data.

How do we collect your data? What data is involved?

  1. A. Data collected from the contact form

Data category Detail of the data
D nformation Personal data: Identity, identification data. Names, first names, address geographical address address, e-mail e-mail address .

Data personal :

Economic information.

Bank data.

Personal data:

Connection data.

IP address

Personal data:

Location data.

Cell phone number

  1. B.Data collected when you browse the website

We collect data of a technical nature when using our services which may include:

  • your application or terminal identifiers (cookies),
  • information about your originating URLs,
  • your IP address,
  • the characteristics of the devices you use to access our services (device model, operating system type, browser type and version, language of use),
  • the type of network connection you use (Wi-Fi, 4G, Bluetooth …),

How long do you keep my data?

We have defined in the table below the different periods of retention of your data:

Data concerned Shelf life

Data required for order management and billing

For the duration of the commercial relationship and ten (10) years for accounting purposes.

Data relating to means of payment

Chis data is not kept by thethe company ECOM LUX S.àr.l., they are collected during the transaction and are immediately deleted after the payment of the purchase.

Personal data

This data is only deleted after 3 years.

Who are the recipients of my data?

The recipients are the personss authorizeds to obtain communication of your by virtue of his or her position.

Within the framework of our activities, ECOM LUX S.àr.l.’s services and invoicing are recipients of all categories of data.

The company’s subcontractors receive the identity, address and telephone number of our customers.

We do not sell, rent or disclose your personal information to third parties, except in the following cases:

  • When we have your explicit consent to share your information.

  • When we need to share your information with our trusted partners to provide the services you have requested.

  • Where required by law, court order or other legal process.

When we believe in good faith that disclosure is necessary to protect our rights, your safety or the safety of others, to investigate fraud or to respond to a government request.

Links to third-party sites and social media connections

Our website may contain links to third-party websites. Please note that we are not responsible for the confidentiality practices of these sites. We encourage you to read the privacy policies of these websites before providing your personal information.

We can also offer you the possibility of connecting via your social networks. If you choose to do so, please note that you provide us with your profile information according to the privacy settings defined on the social media platforms you use. We encourage you to consult the privacy policy of the relevant social media platform to understand how your data is shared and used in this context.

Social networks and user-generated content

Please note that any content you share on the social networks we use may be accessible to the public. We therefore recommend that you exercise caution when providing sensitive personal information such as financial details or an address. We accept no responsibility for any action taken by third parties if you post personal data on one of our social networks, and we advise you not to disclose such information.

What are my rights with respect to my data?

Conformed to Rnder the General Regulations onf to the protection of personal data (RGPD)you have the following rights:

  • right of access (article 15 RGPD), rectification (article 16 RGPD), of update, of completeness of your data
  • right to block or erase your personal data (article 17 RGPD), when they are inaccurate, incomplete, equivocal, outdated, or whose collection, use, communication or storage is prohibited
  • right to limit the processing of your data (

    Article 18 GDPR

  • right to object to the processing of your data (

    article 21 RGPD

  • right to portability of the data you have provided to us, where your data is subject to automated processing based on your consent or on a contract (
    article 20 RGPD

These rights may only be exercised within the limits of any contractual or legal obligation. Each user also has the right to lodge a complaint with the Luxembourg supervisory authority, the Commission nationale pour la protection des données:

How can I exercise my rights to my data?

You may exercise your other rights by email, specifying the right you wish to exercise in the subject line of your email: access, portability, limitation, opposition for reasons related to your particular situation. Exercising your access and portability rights requires that the data for which you are exercising your rights be linked to the email address used to make your request. A reply will be sent to you within 1 month of receiving your request.

Modification of this policy

ECOM LUX reserves the right to modify and update its privacy policy at any time in accordance with applicable law.

Can I have more information? Getting help?

For any question relating to the processing of your data by theby the company ECOM LUX S.àr.l., vou can contact the delegate for data protection in all confidentiality via this email address: