Privacy policy - ECOM LUX

This personal data protection policy applies to the website accessible at and aims to to inform in a transparent manner on how we use them. 

Who is responsible for processing my data? Which services are concerned? 

Thethe company ECOM LUX S.àr.l. whose registered office is located at 37, rue Michel Engels L-1465 Luxembourg, operates the website intended to provide information on the services offered, which can be accessed at the address ECOM LUX S.àr.l. is in chargeof processing your data.

Le respect de votre vie privée est essentiel pour ECOM LUX S.àr.l.

This privacy policy informs you about the services concerned by the collection of your personal data.

How do we collect your data? Which data are concerned? 

  1. A. Data collected from the order form 

Data category Detail of the data 
Personal data: Identity, identification data.Names, first names, geographical address, e-mail address

Personal data :

Economic information. 

Bank details 

Personal data: 

Connection data. 

IP address 

Personal data: 

Location data  

Mobile Phone Number  


  1. Data collected when you browse the website:

We collect data of a technical nature when using our services which may include: 

  • your application or terminal identifiers (cookies,), 
  • information about your origin URLs, 
  • your IP address, 
  • the characteristics of the devices you use to access our services (device model, type of operating system, browser type and version, language of use), 
  • the type of network connection you are using (Wi-Fi, 4G, Bluetooth ...), 


How long do you keep my data? 

We have defined in the table below the different durations of conservation of your data: 

Data concerned The duration of the conversation 


Data necessary for order management and invoicing Data necessary for order management and invoicing 


Throughout the duration of the commercial relationship and ten (10) years for accounting obligations. 



Data relating to means of payment  


TThese data are not kept bythe company ECOM LUX S.àr.l., elles sont collectées lors de la transaction et sont immédiatement supprimées dès le règlement de l?achat. 



Personal data:  




This data is only deleted after 3 years.   


What are my rights regarding my data? 

In accordance with the General Rules for the Protection of Personal Data (RGPD), you have the following rights:

  • right to limit the processing of your data (article 18 RGPD) 
  • right to object to the processing of your data (article 21 RGPD) 
  • the right to the portability of the data you have provided us with, when your data are subject to automated processing based on your consent or on a contract (article 20 RGPD) 

These rights may be exercised as described below.. 


Who are the recipients of my data?  

The recipients are the persons entitled to obtain communication of your data because of their functions.

Dans le cadre de nos activités, les services, la facturation de lthe company ECOM LUX S.àr.l. sont destinataires de l?ensemble des catégories de données. 

The company's subcontractors who are responsible for the delivery of its orders are recipients of the identity, address and telephone number of our customers.


Can I have additional information? Can I get help? 

If you have any questions regarding the processing of your data bythe company ECOM LUX S.àr.l., you can contact the Data Protection Officer in complete confidentiality via this email address: 

You also have the right to file a complaint with the Data Protection Authority under the conditions indicated on its website: 
CNPD Public  


How can I exercise my rights to my data? 

You can exercise your other rights by email, specifying the right you wish to exercise in the subject line of your email: access, portability, limitation, opposition for reasons related to your particular situation. The exercise of your access and portability rights requires that the data for which you exercise your rights be linked to the email address used to carry out your request. A response will then be sent to you within 1 month following receipt of your request.