Privacy policy

The protection of your personal information is of paramount importance to us. We are committed to respecting your privacy and protecting the information you provide to us. This privacy policy explains how we collect, use, disclose and protect your personal information.

The company ECOM LUX S.àr.l., whose registered office is at 58, Rue de l'Aciérie, L-1112 Luxembourg, operates the website intended to provide information on the services offered, which can be accessed at ECOM LUX S.àr.l. is responsible for processing your data.

Your privacy is important to ECOM LUX S.àr.l.

This privacy policy informs you about the services concerned by the collection of your personal data.

We collect personal information when you use our services or interact with our website. The information we may collect includes:

Data collected via the contact form :

  • Personal data: Identity, identification data = Names, first names, geographical address, e-mail address

  • Personal data: Economic information = Bank details

  • Personal data: Connection data = IP address

  • Personal data: Location data = Mobile phone number

Data collected when you browse the website:

  • your application or terminal identifiers (cookies),

  • des informations sur les URL d'origine,

  • your IP address,

  • the characteristics of the devices you use to access our services (device model, type of operating system, browser type and version, language used),

  • the type of network connection you are using (Wi-Fi, 4G, Bluetooth, etc.).

The length of time we keep your data may depend on the type of data:

  • Data required for order management and invoicing: For the duration of the commercial relationship and ten (10) years for accounting purposes.

  • Payment details: These details are not kept by ECOM LUX S.àr.l., they are collected during the transaction and are immediately deleted once the purchase has been paid for.

  • Personal data: This data is only deleted after 3 years.

The recipients are the personss authorizeds to obtain communication of your by virtue of his or her position.

Within the framework of our activities, ECOM LUX S.àr.l.'s services and invoicing are recipients of all categories of data.

The company's subcontractors receive the identity, address and telephone number of our customers.

We do not sell, rent or disclose your personal information to third parties, except in the following cases:

  • When we have your explicit consent to share your information.

  • When we need to share your information with our trusted partners to provide the services you have requested.

  • Where required by law, court order or other legal process.

  • When we believe in good faith that disclosure is necessary to protect our rights, your safety or the safety of others, to investigate fraud or to respond to a government request.

Our website may contain links to third-party websites. Please note that we are not responsible for the confidentiality practices of these sites. We encourage you to read the privacy policies of these websites before providing your personal information.

We can also offer you the possibility of connecting via your social networks. If you choose to do so, please note that you provide us with your profile information according to the privacy settings defined on the social media platforms you use. We encourage you to consult the privacy policy of the relevant social media platform to understand how your data is shared and used in this context.

Please note that any content you share on the social networks we use may be accessible to the public. We therefore recommend that you exercise caution when providing sensitive personal information such as financial details or an address. We accept no responsibility for any action taken by third parties if you post personal data on one of our social networks, and we advise you not to disclose such information.

In accordance with the General Regulation on the Protection of Personal Data (RGPD), you have the following rights:

  • right of access (Article 15 GDPR), rectification (Article 16 GDPR), updating and completeness of your data

  • the right to block or erase your personal data (Article 17 GDPR) if it is inaccurate, incomplete, ambiguous, out of date, or if its collection, use, communication or storage is prohibited

  • the right to restrict the processing of your data (Article 18 GDPR)

  • the right to object to the processing of your data (Article 21 GDPR)

  • the right to portability of the data you have provided to us, where your data is subject to automated processing based on your consent or on a contract (Article 20 RGPD)

These rights may only be exercised within the limits of any contractual or legal obligation. Users also have the right to lodge a complaint with the Luxembourg supervisory authority, the Commission nationale pour la protection des données:

You may exercise your other rights by email, specifying the right you wish to exercise in the subject line of your email access, portability, limitation, opposition for reasons relating to your particular situation. Exercising your access and portability rights requires that the data for which you are exercising your rights be linked to the email address used to make your request. A reply will be sent to you within 1 month of receiving your request.

ECOM LUX reserves the right to modify and update its privacy policy at any time in accordance with applicable law.

For any question relating to the processing of your data by theby the company ECOM LUX S.àr.l., vou can contact the delegate for data protection in all confidentiality via this email address: